Every service exists to keep your business moving.
Not to add complexity, not to create dependency, and not to upsell things you don't need. If something isn't right for your setup, I'll tell you that too.
I work with Australia's leading distributors and global platform providers.
01 — Managed IT Support
Ongoing IT support that runs in the background - so you stop thinking about it.
Most IT problems don't announce themselves. They build quietly until something breaks at the worst possible time. Managed support means your systems are being monitored and maintained before that happens.
What this includes
- Remote monitoring and management of your devices and systems
- Regular maintenance, updates, and security patching
- Direct access to me - not a helpdesk ticket
- Monthly review of what's running and what's at risk
Who this is for
Service businesses with 2-10 staff who want a consistent IT experience without having to manage it themselves.
02 — Ad-hoc Support
Not ready for ongoing support? Start here.
Sometimes you just need something fixed. Ad-hoc support gets it sorted without any commitment beyond the job itself.
How it works
- Contact me directly when something goes wrong
- I respond within the hour on business days
- Fixed, explained, and documented - not just patched
- No retainer, no setup fee, no lock-in
Honest note
A lot of clients start here and move to managed support once they see what proactive IT looks like. That's entirely up to you.
03 — Microsoft 365
Proper Microsoft 365 setup - not just email on a business domain.
Most small businesses are using M365 at about 20% of what it's capable of - and paying for licences they don't understand. Worse, the security settings that protect your business from email compromise are often switched off by default.
What this covers
- Full M365 setup or audit of existing configuration
- Multi-factor authentication - the most important thing
- Licence review and right-sizing
- Teams, SharePoint, and cloud storage configured properly
The honest conversation
If your email got compromised tomorrow, what would it cost you? M365 done properly makes that question irrelevant.
04 — Hardware Procurement
The right hardware, sourced properly and set up before it arrives on a desk.
Consumer laptops from a big-box retailer look fine until your team starts using them for real work. Knowing what the right hardware is comes from 22 years of watching the wrong choices play out.
What this includes
- Business-grade hardware recommendations based on your workflow
- Sourcing and procurement with commercial pricing
- Pre-configuration and security setup before handover
- Disposal of old hardware with data securely wiped
Why it matters
Pre-configuration is the difference between a smooth first day and a frustrated team spending hours setting things up themselves.
05 — Network & WiFi
Dead spots, dropouts, and connections that slow everything down - fixed properly.
A bad network affects everyone on it, all day. These aren't minor inconveniences. They're a daily tax on your team's time and patience.
What this covers
- Network audit and coverage assessment
- Hardware recommendations and installation
- Separate networks for staff, guests, and devices
- Remote monitoring so issues are caught early
Worth knowing
Separate staff and guest networks is one of the most overlooked security steps for small businesses - and one of the easiest to fix.
06 — Backup & Recovery
If your laptop died tonight, what would you lose?
If the answer isn't 'nothing' - or if you're not completely sure - this conversation is overdue. Without a tested backup, hardware failures and ransomware incidents are business-ending events.
What proper backup looks like
- Local backup AND cloud backup - not one or the other
- Automated, not manual - so it happens every day
- Tested regularly - so you know it works
- Documented - so you know exactly what's covered
The uncomfortable truth
A big hard drive is not a backup strategy. Neither is "I think it goes to the cloud somewhere."
Accepting new clients
Limited
Waitlist
Questions about IT services
Fast response on business days. Managed clients are prioritised for critical issues. For ad-hoc clients, same-day response on most jobs.
Both. Most issues are resolved remotely in under 30 minutes. When on-site work is needed, I come to you.
For on-site support, I cover Melbourne's inner and south-east suburbs - from the CBD through to Frankston, Berwick, and the Mornington Peninsula. For remote support, I work with clients across Victoria and interstate, including NSW, QLD, WA, and ACT. If you're in regional Victoria and need on-site work, that's available on a quoted basis - just ask.
Yes - and without disrupting your team while it happens. A transition audit maps what exists before anything changes.
Only a few spots left
Not sure which service fits? That's exactly what the discovery call is for.
Tell me about your setup. I'll tell you honestly what makes sense and what doesn't.
Accepting new clients
Limited
Waitlist